Discover your Devon adventure

Guest FAQs

Frequently Asked QuestionsTorquay harbour with bridge in background and quayside

Questions Answered

If you’re thinking of booking a Discovery Holiday Homes’ cottage for the first time, you may find our FAQ section useful.

If you have any other queries that have not been covered below, please do not hesitate to call our friendly reservations team on 01803 213814 or email us at

Can I book a short break (less than a week) at a  Discovery Holiday Homes’ cottage?

Yes, short breaks can be booked during low and mid-season at many of our holiday properties. High-season short breaks can also be booked as a late-availability request at many of our holiday cottages. To find out more about when you can book a short break, please call our friendly reservations team on 01803 213814.

What is the standard arrival/key collection time?

Almost all of our properties offer an arrival time of 3 p.m. onwards. There are a select few properties where this time varies; 2pm for some smaller properties, and 4pm for some larger. Please do read your booking confirmation where this will be stated clearly.

What is the standard departure time?

Our standard departure time is 10am.

How do I check to see if my holiday dates are available?

Simply click on the property you are interested in viewing, and search through the availability calendar which is located on the right hand side. Unavailable dates will be shaded in grey.

Can I book & pay for a holiday home directly online?

Yes, when you have chosen the holiday home for you, click on the calendar to the right of the property page and select your preferred start date, you will then need to select the amount of nights you wish to stay, the amount of people who will be staying and the tariff will then calculate automatically and display below. If you are happy to proceed; please click on the green 'Book my holiday now!' button.

Please fill in the booking form on the next page and choose your prefered payment option.

How much deposit do I need to pay to secure my holiday and when will the final balance be due?

When you book your holiday, you will be required to pay a deposit equating to one third of the total booking value inc. any extras, within 5 working days. If you do not pay the deposit within this timeframe, your booking may be cancelled. The final balance is due twelve weeks prior to your holiday start date.

How can I pay for my Devon holiday?

You can pay your deposit or balance by debit card, credit card, cheque or direct bank-transfer; however, we do not take American Express. There are no additional charges for debit/credit card or cheque payments. We may on-charge any bank fees incurred for non UK sterling bank transfers or for any bank fees incurred during non-UK bank transfers. Please note that you can pay your final balance online by clicking here.

Where can I find the holiday booking conditions?

Booking conditions for all of our self-catering holiday cottages and apartments can be found by clicking here.

What if I need to cancel my holiday?

We are aware that sometimes your circumstances may change and you may need to amend your holiday dates or requirements. We will always try to help you amend your booking if we can, subject to approval by the holiday homeowner.

However, if you need to cancel a holiday completely please refer to our Booking Conditions and notify us by telephone or email immediately.  You will find full details of our Cancellation policy by clicking here.

Can I start my Discovery Holiday Homes booking on any day of the week?

As a rule the standard holiday cottage arrival date (known as the Changeover day), is on a Friday or Saturday.  The standard Changeover day is highlighted green on the availability calendar within each property page.

However, during low and mid-season booking periods, you can start your holiday on any day of the week at most of our holiday properties.  During peak season booking periods (i.e. summer holidays), changes to the standard arrival date are normally available as a last minute request.  However, please do not hesitate to call our friendly team on 01803 213814 and we will be happy to help you with booking your perfect holiday.

Is bed linen included within the price of my Discovery Holiday Homes’ booking?

Beds at all properties are made up with duvets and bed linen which is included in the holiday price, unless otherwise stated in the property description. Please note that cot linen is not provided – even when the homeowner provides a cot/travel cot at the property.  Please therefore remember to provide your own cot linen if required.

Are towels included within the price of my holiday?

Many of our holiday properties provide towels. To determine whether or not your chosen holiday cottage provides towels, please check the 'at a glance' section on the page of the property you're interested in booking, or simply call us and we’ll happily advise you. Please note that beach towels/swimming pool towels are not provided at any of our holiday properties.

Is heating/electricity included within the price of my Discovery Holiday Homes’ booking?

Almost all of our properties have heating/electricity included within the total price, one or two properties where oil fired heating is used may charge a small winter fuel cost in the coldest months. If a property has a working open fire/wood burner; you will be required to provide your own fuel/logs or in some cases, owners will provide a starter pack of logs, and there may be a small charge.

Does the property have access to Wi-Fi?

Many of our properties now provide Wi-Fi and in most cases this is free to use. Please check the property ‘amenities, attractions and activities’ section on the website property page to determine whether Wi-Fi is provided or not. To search for properties with Wi-Fi please tick the ‘Internet/Wifi’ check box in the property search bar to the left of the website.

Does the property provide a cot and/or highchair?

Many of our properties provide a travel cot/standard cot and highchair for our customers to use. To determine whether or not your chosen holiday cottage provides these facilities, please call our friendly reservations team on 01803 213814 and we will be happy to advise you on which properties provide these facilities. Please note that cot linen is never provided so please remember to provide your own cot linen if required.

Can I bring my pets?

We have many holiday cottages that allow you to bring your pet. Each property description will indicate if it accepts pets (top right hand side of the screen). You can also view our full listing of pet friendly properties by clicking here.   

I have two well-behaved dogs. Can I bring them both to my pet-friendly holiday cottage?

Some properties do accept more than one pet and it is always worth asking us.  Some owners are very happy to take two dogs but it will often depend on the size and breed.

I have a pet and would like to stay in one of your self-catering holiday cottages. However the property I have chosen doesn't take pets.  Do you make exceptions to the pet-free rule?

If a property doesn't take pets it can be for several reasons.  Firstly, the owner may worry about damage to carpets and furnishings, secondly they may not like pets themselves and thirdly they may have an allergy.  In addition, some of our customers request pet-free properties – so we do not allow customers to bring pets to these properties.  However, we have a great selection of pet-friendly properties which you can browse online or call our friendly reservations team for more details.

Do I have to clean my Discovery Holiday Homes’ Cottage before I depart?

Please do leave your holiday cottage clean and tidy at the end of your stay, which includes all equipment and utensils used and if possible, please put out any rubbish into the appropriate black/blue/green wheelie bin.  Please could you also strip the beds. For more information on your responsibilities as a customer please refer to our terms and conditions.

Do you offer any last minute discounts or special offers?

Yes, you can view our current special offers by clicking here. If you need any help in booking one of our special offer holiday cottages, please do not hesitate to call us.